PulsarX Marketing

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PulsarX / Frequently asked questions

Your questions.
Answered.

From choosing a package to life after launch. Here’s how your project works and what’s included.

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01 / The details

Getting started

Your business, your materials and the right package.

What kind of website can you build?

Business and service websites, stores, catalogs and redesigns, with CRM and AI website chat. We research leading websites in your industry and plan the pages your business needs. Content, design and development are included, with no page-based pricing. Discuss custom applications or non-standard integrations with us before ordering.

Can you replace my existing website?

Yes. We can build a new website using your existing domain and relevant materials. Tell us in your brief which pages, products and information to carry over. We arrange the access needed before switching your live site.

What do I need to prepare?

Choose a package, review the price and enter your name and email. After your deposit, add your business details, logo, photos and useful documents or links in your client dashboard. Submit your brief to start the 72 hours immediately. Missing photos or a logo do not hold up the start; we work from what you share and propose the content and design.

Do I need to write the content or know how to build a website?

No. Content, design and the mobile build are included. You provide the business facts, product information and materials you have; we turn them into website content. You review it for accuracy before launch. Where you leave creative choices open, we propose the content and design. We ask you to confirm business facts before publication.

How do I choose a package?

Website Launch includes your website, CRM and AI chat. Business Launch adds marketing content and campaign setup; Automated Launch adds AI calls, connected appointment booking and five follow-up workflows. Page count does not determine your package: we research leading websites in your industry and plan the pages your business needs. Prefer to talk first? Choose Book a call, select a time and add a short description of your project when you book. We review your needs before the meeting so we can focus on your project. No deposit is needed to talk.

Compare the packages

02 / The details

Timing & payment

The 72-hour promise, your review and the two payments.

When do the 72 hours start?

After your 20% deposit, add your business details and any files in your client dashboard. Submitting your brief starts the 72 hours immediately, without waiting for team approval. Payment or saving a draft alone does not start it. Your client dashboard shows the exact deadline. The 72 hours cover the agreed initial website, CRM and any included marketing or AI deliverables, ready for your review.

Will everything be live in 72 hours?

The agreed work will be ready for you to review within 72 hours. Two revision rounds follow. Website publication and campaign activation happen after your approval and any required external checks. Directory publication, account verification and ad reviews follow the relevant platform’s process.

What happens if you miss the deadline?

If we miss the agreed 72-hour delivery deadline, we refund your full deposit, waive the remaining package fee and complete all agreed work free. Additional scope is agreed separately. The included 30 days of automation tuning continue after launch.

When do I pay?

Review your package and price, then pay a 20% deposit. You add your business details and files in your client dashboard after payment. The remaining 80% is due after you approve the work, before launch and handover. Exact amounts are shown for each package on the pricing page.

What if I want changes?

Two rounds of revisions are included. Review the work and send your feedback together for each round. We make the agreed changes and launch after your approval.

See payment & timing

03 / The details

Your website & access

Ownership, your domain and the tools your business needs.

Will the website belong to me?

The website and content we create are yours after final payment. We hand over your access and show you how things work. Your CRM data can be exported; third-party tools retain their own license terms.

Can I use my own domain?

Yes. We can connect your new website to your existing domain. We arrange the required access and switch from your current site before publication. If you need a new domain, include that in your project details so we can plan it with you.

Can the website take orders, bookings or inquiries?

Yes. Depending on your agreed scope, Website Launch can include a standard store or catalog, product pages, a cart and one payment provider, or calendar booking. Connected website forms, one CRM sales pipeline, owner notifications and visitor confirmations are included. Payment processing and other third-party usage fees are separate.

Explore website projects

04 / The details

Marketing & AI

What gets set up and what happens when it goes live.

What does the marketing setup include?

Business Launch adds three suitable social profiles, 15 original launch posts with platform adaptations, relevant business listings and a company PDF. Advertising setup covers up to five Google Search campaigns and one Meta campaign, planned around your services, locations and budget, with a launch ad kit, one campaign landing page and conversion tracking connected to your CRM.

What is included in the launch ad kit?

Search headlines and descriptions, Meta ad copy, branded visuals and versions sized for your selected placements. We develop the messages and designs around your offers and prepare the approved set for launch. The asset list is agreed with your campaign plan, so you know what will be delivered.

Is advertising spend included?

No. The package covers the agreed campaign setup; your advertising budget is separate. Campaigns are prepared in your accounts and activated after your approval, budget confirmation and required platform checks. Ongoing campaign management is available through optional monthly support.

What can the AI and automations do?

Every package includes an AI website assistant that answers questions about your company, captures inquiries in your CRM and hands conversations to your team. Automated Launch adds AI phone answering, connected appointment booking and five workflows such as reminders or quote follow-up. Hosted website chat is included for the first 30 days and with Care. Voice AI, phone and messaging fees are separate.

Explore the included setup

05 / The details

After launch

Hosting, support and adding more when you need it.

Do I need a monthly plan?

Your one-time package includes the website, CRM and AI chat setup. We include 30 days of hosting from launch. Then choose Care at $99/month for hosting, CRM, AI chat and support, or move to your own compatible hosting without a PulsarX subscription. Your own server and AI-provider costs are separate. You can choose optional Care with your final project payment: 30 free days from launch, then $99/month until canceled. We only save your card and arrange renewal with your explicit consent.

What happens after the included 30 days?

Your website, CRM and AI chat setup are part of the one-time package. After 30 days of hosting from launch, continue with Care at $99/month or use your own compatible hosting and AI account. We help deploy or transfer the delivered system, so no PulsarX subscription is required on your own infrastructure. You pay your hosting and external providers directly. No subscription starts automatically.

What does ongoing support cover?

Care combines website hosting, CRM, AI website chat, technical support, monthly form and booking checks, and one hour of small content edits. Marketing adds weekly campaign reviews, ad copy and creative testing, and a monthly lead and spend report for up to five campaigns on one channel. Automation adds weekly AI and workflow checks, approved information updates and fixes to up to five existing workflows. New workflows, integrations and work beyond the agreed scope are quoted separately. The first 30 days of tuning are already included in your automation setup.

Can I add marketing or AI later?

Yes. You can add marketing or automation setup later, with optional monthly support. You never pay twice for setup you have already bought. Choosing the work together in a launch package gives you a lower combined setup price.

See support options & pricing

Let’s talk it through

Still have
a question?

Book a call or email us. We’ll help you choose a package and discuss any requirements that need a custom quote.